Getting Started
What services does USI Ship offer? USI Ship provides end-to-end logistics solutions including FBA prep and labeling, LCL and FCL ocean freight, LTL and FTL trucking, and 3PL warehousing and fulfillment. We support businesses shipping into and across the USA, from single pallets to full container loads. Whether you’re an Amazon seller or running a multi-channel distribution operation, we tailor our services to your shipment volume and timeline.
How do I get started with USI Ship? Simply request a quote through our website or call our team directly to discuss your shipping needs. We’ll ask about your shipment type, origin and destination, volume, and timeline to recommend the right freight solution. Most new clients can have their first shipment booked within 24–48 hours of initial contact.
Do you work with small businesses or only large enterprises? We work with businesses of all sizes, from individual Amazon FBA sellers shipping a few boxes to enterprise clients moving full container loads monthly. Our LCL and FBA prep services are specifically designed for smaller shipment volumes, while FCL and FTL options scale for larger operations. Pricing and service levels adjust based on your actual shipping needs.
Which industries do you serve? We primarily serve e-commerce sellers (especially Amazon FBA), wholesale distributors, manufacturers, and retail businesses needing reliable freight movement within the USA. Our 3PL warehousing also supports businesses needing storage and order fulfillment without managing their own facility. If your business ships physical goods domestically or internationally into the US, we likely have a solution that fits.
Freight & Shipping Services (LCL, FCL, LTL, FTL)
What’s the difference between LCL and FCL shipping? LCL (Less than Container Load) means your goods share container space with other shippers’ cargo, making it cost-effective for smaller shipments that don’t fill a full container. FCL (Full Container Load) means you book an entire container exclusively for your goods, which is more economical once your volume reaches a certain threshold. We help you determine which option saves you money based on your specific shipment size.
When should I choose LTL over FTL trucking? LTL (Less than Truckload) is ideal when your shipment doesn’t require a full trailer, letting you pay only for the space you use as your freight shares truck space with other shipments. FTL (Full Truckload) makes sense for larger shipments, time-sensitive deliveries, or when you want exclusive use of a trailer without multiple stops. Our team can assess your pallet count and timeline to recommend the most cost-efficient option.
How long does ocean freight take from origin to USI Ship’s facility? Transit times vary by origin port and service type, but LCL and FCL ocean freight typically takes anywhere from 20–45 days depending on the route, port congestion, and customs clearance. We provide tracking updates throughout the journey so you always know your shipment’s status. For urgent shipments, we can discuss expedited options.
Do you handle customs clearance? Yes, our team manages customs documentation and clearance coordination as part of our freight forwarding service. We work to minimize delays at the port and keep your shipment moving smoothly through the import process. You’ll need to provide accurate commercial invoices and product details to ensure smooth clearance.
Can you handle both inbound international freight and domestic US distribution? Yes, we manage the full chain: international ocean freight (LCL/FCL) bringing your goods into the US, followed by domestic trucking (LTL/FTL) to distribute them to your warehouse, 3PL facility, or directly to Amazon fulfillment centers. This end-to-end coordination reduces handoffs and keeps your supply chain under one point of contact.
FBA Prep & Amazon Sellers
What does your FBA prep service include? Our FBA prep service covers labeling, polybagging, bundling, inspection, and repackaging to meet Amazon’s strict inbound requirements. We ensure each unit is properly prepped before it ships to Amazon fulfillment centers, reducing the risk of rejected shipments or compliance issues. This service is especially valuable for sellers importing directly from overseas manufacturers.
Can you ship directly from my supplier to an Amazon fulfillment center? Yes, we can coordinate freight from your overseas supplier directly to our facility for FBA prep, then forward the prepped inventory to your designated Amazon fulfillment centers. This streamlines your supply chain and reduces the number of touchpoints your inventory passes through. We handle the logistics so you can focus on selling.
What happens if my shipment doesn’t meet Amazon’s requirements? Our team inspects and corrects common compliance issues — incorrect labeling, missing barcodes, improper packaging — before your goods ever reach Amazon’s fulfillment centers. This proactive prep significantly reduces the chance of shipment rejection, fees, or delays that often happen when sellers skip professional prep services.
Do you support split shipments across multiple Amazon warehouses? Yes, we can split and label your inventory according to Amazon’s distribution requirements when your shipment needs to go to multiple fulfillment centers. We handle the logistics coordination so your inventory reaches each designated location correctly and on schedule.
3PL Warehousing & Fulfillment
What is included in your 3PL warehousing service? Our 3PL service includes inventory storage, receiving, pick-and-pack order fulfillment, and shipping coordination. This allows you to outsource warehousing operations without investing in your own facility, staff, or equipment. It’s particularly useful for businesses scaling quickly or managing seasonal inventory fluctuations.
Can I store inventory with you long-term, or only during transit? Both options are available. Some clients use our warehousing purely as a transit point between international freight and final delivery, while others store inventory long-term for ongoing fulfillment needs. Storage terms and pricing are flexible based on your volume and duration.
How quickly can you fulfill orders from your warehouse? Order fulfillment turnaround depends on order volume and complexity, but most standard orders are processed and shipped within 1–2 business days of receipt. For businesses with high order volumes, we can discuss dedicated processing arrangements to meet tighter SLAs.
Do you provide inventory tracking and reporting? Yes, clients have visibility into their inventory levels, incoming shipments, and order fulfillment status. This transparency helps you manage reordering and avoid stockouts without needing to physically visit the warehouse.
Pricing & Quotes
How is shipping pricing calculated? Pricing depends on shipment type (LCL/FCL/LTL/FTL), weight, volume, origin/destination, and any additional services like FBA prep or warehousing. Ocean and ground freight pricing fluctuates with fuel costs and market conditions, so we provide current, accurate quotes rather than fixed rate cards. Contact us with your shipment details for an exact quote.
Are there hidden fees I should know about? We provide transparent quotes that outline all anticipated costs upfront, including freight charges, customs handling, and any prep or warehousing fees. If unexpected costs arise (e.g., customs delays or accessorial charges from carriers), we communicate them before they impact your shipment, not after.
Do you offer volume discounts for regular shippers? Yes, businesses with consistent shipping volume — whether weekly, monthly, or seasonal — can discuss customized pricing arrangements. The more predictable and frequent your shipping needs, the more we can optimize costs on your behalf.
Support & Tracking
How can I track my shipment? We provide shipment tracking updates throughout the freight journey, from origin pickup through customs clearance to final delivery. Specific tracking tools and update frequency depend on the freight type and carrier involved — our team can walk you through tracking access when you book your shipment.
What if my shipment is delayed or damaged? Contact our support team immediately if you notice a delay or receive damaged goods. We investigate with the carrier or shipping line on your behalf and help coordinate claims processes where applicable. Clear documentation (photos, packing lists) on your end speeds up resolution.
How do I contact USI Ship for support? You can reach our team via phone, email, or the contact form on our website. We’re responsive to shipment-related questions and aim to resolve issues quickly given the time-sensitive nature of freight logistics.
Still Have Questions?
Can’t find the answer you’re looking for? Reach out to our team directly — we’re happy to walk through your specific shipping needs and recommend the best freight, FBA prep, or warehousing solution for your business.
[Contact Us] | [Get a Quote]